We realizes that most people who cancel their reservations do so out of necessity. Nevertheless, cancellations are costly to administer and involve dedicated staff time and communications costs.

What is your cancellation policy for hotel reservations?
If you cancel the reservation :
* More than 45 days preceding your check-in date : you pay 15% on invoice amount ( banking fee + administration fee )
* 45 days to 30 days preceding your check-in date : you pay 1 nights room charge If your booking was for only 1 night then the full amount will be charged.
* 30 days preceding or No Show : 100% advance paid

If a booking is cancelled before 45 days of arrival, there will be 10% cancellation charge.
If a booking is cancelled before 16 days and within 44 days of arrival, there will be 1 night retention charges.
If a booking is cancelled within 15 days of arrival there will be 100% cancellation charges.

Any policies dictated by the hotel will always supercede those stated here. In such case our Customer Service Agents will of course inform you clearly and completely. Otherwise it will follow the cancellation policy.
Cancellation has to be made through corresponding email ID or fax on +91 194 247 909 ONLY, otherwise no cancellation will be entertained. Cancellations will not be accepted over Phone.
Any policies dictated by the hotel will always supercede those stated here. In such case our Customer Service Agents will of course inform you clearly and completely. Otherwise it will follow the cancellation policy.
Wedding Booking will neither be cancelled nor modified. No deposit will be refunded
Also be informed that cancellation has to be made through email (which was used during booking) ONLY otherwise no cancellation will be entertained.

We do not accept Cancellations over Phone
In case of any increase in cost of Hotel, Transport, govt. tax, fuel etc we are bound to augment the same. Any Hotel/ Package Booking would be tentative unless you pay in advance and book on guarantee basis
Payments would be refunded with the respective head / account from where it was received. Refunds will be processed in a timely manner.

 

" We are registered with Tourism Department of Jammu & Kashmir "
" Allied Member of Association of Domestic Tour Operators of India"